We're here to help with any questions about our products or your order
At PrimeBiome, we pride ourselves on providing exceptional customer service. Our support team is ready to assist you with any questions, concerns, or feedback you may have about our products or your order.
Choose the contact method that works best for you. Our friendly customer support agents will reply as soon as possible.
Every email or phone call is managed by our friendly customer support agents, and they will reply as soon as possible.
Prefer to reach us through a form? Fill out the details below and we'll get back to you as soon as possible.
Email inquiries are typically answered within 24-48 hours. Phone support is available 24/7 for immediate assistance with orders.
You can track your order by visiting our self-service portal or by contacting our order support team with your order number.
For the fastest assistance, please include your order number, full name, and a detailed description of your question or concern.
Please review our Return Policy for detailed instructions on our refund process, or contact our support team for assistance.
PrimeBiome Headquarters
4711 34st N, Suite 3
St. Petersburg, Florida 33714
United States
Note: This location does not accept walk-in visitors or product returns. Please use our return address specified in the Return Policy for all product returns.