Our commitment to your satisfaction with a 60-day money-back guarantee
After your purchase, you have 60 days from the moment you get your package to explore the benefits of this amazing product. We truly hope that you will soon become one of the many customers who contact us to share the joy of their experience with us.
But, if this is not the case with you, and if you are not fully satisfied with your investment, you can easily ask for your money back!
BEFORE you request a refund, please make sure you've given the product enough time to work for you. We usually advise all our customers to use the product for at least 3 months in order for them to prove their effect on the organism before reaching a conclusion.
If you have made up your mind and you want your money back, please see below how to do this.
Make sure you are still in the 60-day period starting with the day the order has been delivered to you. To remember the delivery date please check the tracking number on the carrier's website.
Send an email to our support team [email protected] and tell them you are not fully convinced by the benefits of the product. Please add "Refund Request" in the subject line of your email to ensure your refund request gets priority.
Send all the bottles back to us (no matter if they are empty or not) at the below address. It doesn't matter if the bottles are opened or not. Insert a note with your full name, email, and order id (optional) so your order can be located and processed with priority.
4711 34st N, Suite 3, St. Petersburg, Florida 33714, United States
As long as you sent back ALL the bottles and the Packing Slip, you can rest assured the refund will be processed in only a few days after we receive your package.
Please keep in mind that we do not support the return shipping costs.
Be patient, we will process your refund in no time after we get your package and, rest assured, we will send you an email to let you know it has been done. It may take a while for your refund to appear on your credit card statement, depending on which bank you use or credit card company. The processing time is between 5 and 10 days.
At PrimeBiome, we stand behind our product with complete confidence in its quality and effectiveness. That's why we offer a generous 60-day money-back guarantee. If you're not completely satisfied with your results, we want to make it right.
We believe in building long-term relationships with our customers based on trust and transparency. Your satisfaction is our top priority, and we're committed to ensuring you have a positive experience with our products.
1-800-390-6035 - 24/7
+1 208-345-4245
* Every email or phone call is managed by our friendly customer support agents, and they will reply as soon as possible.
Yes, please return all bottles that were part of your order, whether they are empty, partially used, or still full. This is part of our refund policy requirements.
The 60-day money-back guarantee period begins on the day you receive your package, not from the date of purchase. You can verify the delivery date using your tracking number.
Once we receive your returned package, we will process your refund within a few days. After processing, it typically takes 5-10 business days for the refund to appear on your credit card statement, depending on your bank or credit card company.
Yes, we offer a full refund of your purchase price. Please note that shipping costs (both original and return shipping) are not refundable.
With our 60-day money-back guarantee, you can experience the benefits of PrimeBiome with complete peace of mind.
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